Serve as a Tier 2/3 escalation point for complex network issues, leading incident triage, root-cause analysis, and implementation of long-term corrective actions.
Support network reliability initiatives, including redundant connectivity, dual-ISP failover, VPN resiliency, and centralized network management.
Execute network changes and upgrades following established change management procedures, including testing, maintenance windows, validation, and rollback planning.
AI-Driven Automation & Proactive Operations
Partner with global network teams to identify and implement AI-driven and automation solutions that improve network operations, reliability, and efficiency.
Develop and deploy AI-enabled workflows, scripts, and API integrations for network monitoring, configuration management, log analysis, incident investigation, and troubleshooting.
Leverage network telemetry, monitoring platforms (including PRTG), and Fortinet management tools to improve anomaly detection, intelligent alerting, and proactive issue resolution.
Evaluate automation initiatives and measure improvements in incident detection, resolution times, network reliability, and operational efficiency.
Wireless Infrastructure & Global Site Delivery
Design, deploy, and optimize enterprise Wi-Fi 6/6E infrastructure across global office locations, including RF surveys, heat mapping, capacity planning, and performance tuning.
Troubleshoot and optimize wireless connectivity, roaming, and certificate-based (802.1X) authentication to ensure reliable, high-performance network access.
Lead network infrastructure delivery across North America and APAC for office moves, expansions, and refresh projects, including hardware procurement, cabling, rack specifications, ISP coordination, and equipment commissioning.
Coordinate with Facilities teams, contractors, and service providers on network installations, circuit deliveries, infrastructure upgrades, and site cutovers.
Support physical infrastructure deployments, including network hardware, rack and cable management, UPS systems, and out-of-band management.
Documentation & Operational Excellence
Maintain accurate network documentation, including network diagrams, IP addressing schemes, port mappings, ISP inventories, and operational runbooks.
Develop standardized deployment templates, automation playbooks, and procedures to streamline network installations, firmware upgrades, and ongoing maintenance.
Collaborate with global IT and cross-functional teams to share technical knowledge, improve operational processes, and support Service Desk troubleshooting capabilities.
What you need to bring
5+ years of hands-on experience administering enterprise office networks across a multi-site global environment.
Demonstrated proficiency managing Fortinet infrastructure (FortiGate, FortiSwitch, FortiAP, FortiManager).
Strong enterprise Wi-Fi experience, including RF planning or surveys and certificate-based wireless authentication.
Strong understanding of TCP/IP, VLANs, BGP/OSPF routing, DNS/DHCP, IPsec VPNs, STP/BPDU protection, and QoS.
An AI-first approach to problem-solving: curiosity about applying AI and automation to network work, sound judgment in validating outputs, and an understanding that AI recommendations must be checked before operational use.
Enterprise experience in network authentication using PKI and digital certificates, including 802.1X/EAP-TLS, RADIUS, root and intermediate Certificate Authorities, certificate lifecycle management, and integration with identity services.
Experience with SD-WAN, hub-and-spoke network design, redundant tunnels, dual-ISP failover, or out-of-band management.
Experience working directly with carriers, hardware resellers, and third-party managed service providers (MSPs).
Proven ability to troubleshoot complex issues logically, perform RCA, and document clear technical playbooks.
Proven hands-on experience deploying and administering Fortinet network solutions (FortiGate, FortiSwitch, FortiAP, FortiManager), alongside a solid understanding of broader multi-vendor networking technologies.
Hands-on experience working alongside Project Managers and cross-functional partners to drive network implementations, office expansions, and infrastructure upgrades from design to cutover.
Nice to have
Experience delivering an AI or agentic-AI project end to end. Be prepared to describe the problem, your role, how you designed and validated the solution, how it was rolled out, and the positive impact on the business or team.
Experience building AI-assisted workflows or integrating AI tools with network telemetry, logs, configuration data, or operational systems.
Experience delivering network automation projects using Python, Ansible, Terraform, APIs, Git, or configuration templates.
Experience with enterprise Wi-Fi platforms with Fortinet Technologies.
Fortinet certification (FCP or relevant FCSS specialization), CWNA, or practical training in Fortinet SD-WAN, FortiSASE, FortiAnalyzer, FortiMonitor, or network automation.
You’ll enjoy
A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Fuel your growth. Find your people.
#LI-SS3
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
