ShipMonk
From ShipMonk's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Why this role is different At large 3PLs, the process often already exists.
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
ShipMonk | Pittston, Pennsylvania | Full-time | On-site
ShipMonk is hiring an Operations Supervisor – Day Shift to lead a team of approximately 25–30 associates across our Pittston fulfillment operations.
We ship thousands of orders every day for more than 1,500 ecommerce brands, and the supervisors who lead our floors are the reason it works.
This is not a maintenance role. We are still building how we operate, and we want leaders who want to build with us.
At large 3PLs, the process often already exists. Your job is to follow it.
At ShipMonk, you'll find a company with real scale but still small enough that your ideas can actually change how things work. If you see a smarter way to run a shift, improve productivity, reduce walk time, or solve a quality problem, you can propose it, test it, and see it go live.
The people who grow here are the ones who treat their department like it's theirs.
We believe in developing our people and promoting from within whenever we can. Strong performers have opportunities to take on greater responsibility and continue growing their careers at ShipMonk.
You'll own your department: the people, the processes, and the numbers.
You'll report to a Warehouse Manager and work alongside other operations leaders to keep the building running well. This is a floor-level leadership role, and your team will know very quickly whether you're invested in them.
Start the shift with a team huddle, setting priorities and making sure everyone knows what a successful day looks like
Lead, coach, and develop approximately 25–30 warehouse associates
Monitor KPIs in real time and adjust before a small problem becomes a big one
Manage labor allocation, throughput, productivity, accuracy, attendance, and safety
Coach associates directly on the floor, catching issues early and helping people improve
Adjust labor and priorities as volume and business needs change
Work across departments when an operational handoff or process breaks
Use operational data to identify root causes and opportunities for improvement
Onboard new associates and help them reach full productivity
Maintain a clean, safe, and compliant work environment
Communicate results, risks, and priorities clearly to your manager and peers
A team of approximately 25–30 associates and their performance, development, and day-to-day experience
Department KPIs including throughput, accuracy, productivity, quality, and safety
Labor allocation and execution against the daily operating plan
Process improvement within your department
Inventory accuracy within your area
Equipment, sanitation, and safety standards
Clear communication across teams and shifts
Required
2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
Experience leading teams and holding people accountable to performance expectations
Comfort working with operational data and using metrics to identify problems and improve results
Strong communication, organization, and problem-solving skills
Ability to work on your feet for most of the shift and lift up to 50 lbs.
Flexibility to work weekends, holidays, and overtime based on business needs
Nice to have
Experience with warehouse management or inventory systems
Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
Experience with Lean, Kaizen, Six Sigma, or other continuous-improvement methodologies
What success looks like
In your first 30 days: You know your team by name, understand your department's current numbers, and have identified at least one opportunity to improve.
In 90 days: Your team understands what good looks like, your KPIs are moving in the right direction, and you've started making improvements that stick.
In year one: You've built a strong-performing department, developed people on your team, and demonstrated that you're ready to continue growing with ShipMonk.
Work Location
This is an on-site role supporting ShipMonk's Pittston fulfillment operations. Depending on operational needs, the position may be based at any of our Pittston fulfillment centers:
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
People make ShipMonk: We believe in our team and invest in our people.
Own it: We take ownership of our work, our mistakes, and our successes.
Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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