Build effective relationships with cross functional stakeholders to support product and operational documentation needs.
Qualifications
1-4+ years of experience in technical writing, content development, or related field.
Strong writing, editing, and proofreading skills with attention to detail.
Ability to organize information clearly and communicate complex topics in a user-friendly manner.
Strong research and information-gathering skills.
Ability to work both independently and collaboratively in a team environment.
Familiarity with documentation tools and content management systems is a plus.
Experience with Salesforce Service Cloud or Zendesk preferred but not required.
Understanding of the Point of Sale and Payments industry is a plus.
Candidates may be required to submit writing samples as part of the interview process.
Skills
Clear, concise technical writing and editing
Translating complex information into user-friendly content
Writing and structuring content for AI and search optimization
Following style guides, templates, and governance standards
Researching topics and collaborating with subject-matter experts
Managing content in knowledge platforms
Maintaining accuracy, consistency, and attention to detail
Managing priorities, deadlines, and feedback
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