Train merchants on the use of Shift4 products and services.
Provide white-glove service, ensuring exceptional merchant satisfaction.
Maintain consistent communication across channels (email, phone, chat, ticketing).
Research and problem-solve to assess feasibility of requested features and develop creative solutions.
Document client interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
Acquire and maintain knowledge of the merchant processing industry and Shift4’s products and services.
Participate in special projects as assigned by leadership.
Qualifications
High school diploma or equivalent required.
Technical skills: hardware platforms, configuration methods, hardware deployment, and logistics.
Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
Excellent listening, written, and verbal communication skills.
Strong attention to detail with the ability to self-manage and use critical thinking.
Proven problem-solving and conflict-resolution skills, with the ability to de-escalate situations quickly.
Friendly, enthusiastic, and professional demeanor.
Ability to lead and contribute in a fast-paced, team environment.
Highly motivated and dedicated to customer service excellence.
Bilingual (English/Spanish) is a plus, but not required.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
