Main duties and responsibilities
Act as the main point of contact for your assigned customer portfolio
Drive product adoption and usage through onboarding, training and ongoing support
Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience
Document and manage all customer interactions (calls, training, etc.)
Support projects and campaigns to increase the usage of our digital solution
Provide consultative support and identify opportunities for further development within existing accounts
Every action has an impact.
You will make a difference here if
Fluent in spoken and written German
Good spoken and written English
Experience in Customer Success Management or B2B Telesales is an advantage
Strong communication and organizational skills
Customer-centric mindset with a proactive attitude
problem-solving and conflict-resolution abilities
Willingness to build and maintain long-term customer relationships
Key competencies to empower your journey.
You'll drive towards success if
Affinity for IT products
Good MS Office (Excel, Outlook, PowerPoint, etc.) skills
Together, we go further
Feels like you? Explore further! Let's write the future together!
Equal Opportunity
Global Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.
Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment. Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees. We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
