Ensure all actions are executed in alignment with Key Performance Indicators (KPIs) and Service Level Indicators (SLIs).
The ideal candidate will bring
Excellent communication skills (in English), with the ability to effectively communicate complex information to clients of varying technical backgrounds.
Problem-solving abilities and attention to detail, with a focus on delivering exceptional customer service.
Ability to work effectively in a team environment, but also capable of working independently and autonomously when necessary.
Proficient in time management and capable of managing multiple tasks and prioritising work in a deadline-driven environment.
Possess good interpersonal skills for building relationships with clients and colleagues at all levels.
Commitment to continuous self-learning and professional development.
Computer proficiency, especially in Microsoft Excel.
Previous experience in customer support or a similar role within the financial services industry would be advantageous.
Working hours: Monday to Friday, 8am–5pm or 9am–6pm for the first 6 months; thereafter rotating shifts (8am–5pm, 9am–6pm, 9:30am–6:30pm, 10:30am–7:30pm), with occasional Sunday shifts (7am–3pm, on rotation, with a weekday off in lieu).
Compensation
Shift4 applies a structured, market-informed approach to compensation.
Salary ranges are developed based on objective, gender-neutral criteria, such as internal job levels, scope of responsibilities, and external market data. The range listed for this position reflects the expected hiring range for qualified candidates and corresponds to the level and requirements of the role.
Actual compensation may vary depending on various factors, such as experience, skills, qualifications, work location, and market conditions. Shift4’s compensation structures are subject to periodic review and ongoing alignment across regions. Additional components such as variable remuneration or other benefits may also apply based on eligibility and role type.
Salary Range: € 22,000 - € 27,000
Benefits of working for Shift4
Join Shift4 and enjoy a work environment that prioritizes flexibility and well-being. We embrace a hybrid working model, offering our team the flexibility to balance time between remote work and our modern, welcoming offices located in the heart of Valletta, Malta's historic capital.
Our standard remuneration package is comprehensive, including private health, dental, and life insurance, as well as a parking allowance, preferential home rates, and a company pension plan (with APS). We are committed to supporting our employees' well-being through our Mental Health Program, family-friendly measures, an equipped canteen with free breakfast, and exciting company events.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
