Explain key features and benefits of Shift.
Own the customer onboarding journey, including registration and compliance requirements for onboarding.
Make credit decisions within authority levels
Maintain accurate records and systems.
Answer inbound customer calls as part of a rotating roster within the team.
Comply with lending guidelines and regulatory obligations.
What you'll bring
Experience preferred in lending or sales role within financial services.
Demonstrated ability to position products in a competitive market
Proven track record of delivering high-quality customer service and meeting performance targets.
Excellent communication skills – strong written and verbal communication, active listening.
Relationship building with customers, brokers, and stakeholders.
Technical systems knowledge (CRM, loan origination, onboarding platforms).
Problem-solving to address immediate customer needs.
High attention to detail
#LI-Hybrid
Key benefits
Hybrid working: we’re headquartered in North Sydney with state-based workplaces and offer a hybrid work policy. Our offices have spaces for collaboration, socialising and focused work.
Parental leave: up to 26 weeks paid.
Strategy Week: twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand, with fortnightly all-company business updates in between.
Flat structure: everyone can learn from each other and senior leaders across the business.
Wellbeing: benefits supporting your physical, psychological and financial wellbeing, from a day off on your birthday to end of trip facilities.
Additional information
If you don’t meet all the qualifications or skills but think you’d be a great fit, please apply anyway.
Learn more about working at Shift at shift.com.au/careers http://shift.com.au/careers.
#LI-Hybrid
