What you'll do
Build and lead the Shared Services Engineering team, including hiring, coaching, performance management, and career development
Define and execute the team’s roadmap, balancing customer needs, cross-product priorities, operational health, and long-term technical investment
Partner with product and engineering teams to identify shared capabilities, establish ownership and integration boundaries, and guide initiatives including shared authentication, telemetry integrations, the Customer Support Portal, and future public telemetry APIs
Lead the architecture, delivery, and operation of shared services, SDKs, APIs, and customer-facing systems
Establish secure, reliable, documented, and versioned interfaces for internal engineering teams and external customers
- Communicate plans, progress, risks, and tradeoffs across engineering, product, and organizational leadership
- Required qualifications:
- 7+ years of software engineering experience, including experience managing engineers responsible for production software
Demonstrated technical judgment in the design and operation of full-stack applications, backend services, APIs, or distributed systems
Strategic systems thinking and the ability to turn recurring needs across products into coherent, reusable capabilities
Track record of setting technical direction, making thoughtful tradeoffs, and executing across immediate and long-term priorities
- Effective cross-functional leadership, with the ability to build alignment and trusted partnerships across engineering, product, and organizational stakeholders
- Preferred qualifications:
- Track record of leading teams that build shared services and customer-facing applications from scratch and own them through production operation
Depth in one or more relevant domains, such as identity and authentication, public APIs and SDKs, or OpenTelemetry and high-volume telemetry data
Experience establishing a new engineering capability, consolidating fragmented ownership, or driving adoption across multiple product teams
Experience building and operating secure, reliable software in regulated or compliance-driven environments
