Work with outside vendors to identify and place orders for new product purchases per established policy
Ensure high levels of customer satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Maintain branch inventory levels and conduct physical inventory reviews on a regular basis
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding branch condition and visual merchandising standards, including promotional packages and sales floor displays
Provide accurate and timely reporting as required
Manage employee training, development, performance management, and corrective action
Create schedules and monitor staffing
Assist with daily bank deposits
Respond to and resolve any customer and/or employee complaints
Support Sales Reps in developing and targeting new business
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must have at least two (2) years of work experience in customer service, retail, or sales
Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Preferred Qualifications
Have at least five (5) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
Have at least one (1) year of work experience in an automotive aftermarket industry
Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
Have at least three (3) years of experience in leadership role(s), supervising others, or leading teams
Have an associate degree or higher in Business, Sales, or Marketing
Have work experience using timekeeping and/or customer relationship management ("CRM") systems
Willingness to relocate for future job opportunities
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