The Research Data Analyst/Developer is a representative of the Information Services team and is responsible for establishing, fostering and maintaining positive business relationships with Shepherd co-workers; interdisciplinary workgroups; clinical department representatives; Piedmont Healthcare and Epic partners; and all other staff who use or interact with the Shepherd Center’s data and analytics capability.
Research Data Analyst/Developer Accountabilities
Demonstrates commitment to providing outstanding customer service, which reflects Shepherd Center’s mission, values, pillars and customer service standards
Take ownership of data requests and produce timely, high-quality data products, reports, ad hoc requests, dashboards, and other analytics and data visualizations
Design, develop, validate, test, and implement reports, dashboards and data extracts from Epic or Enterprise Data Warehouse per acceptance criteria and standards
Collaborate with end users and analysts to research, analyze, and understand business requirements and operational workflows to meet objectives
Timely response and action provided to work incidents and tickets to bring them to resolution within SLA’s. Participate proactively in issue prevention, communication, documentation, escalation, and resolution.
Review Nova Notes and define action plan related to builds, optimizations, IRDs enhancements to the Epic production environment that impact data processes and solutions.
Contribute to and/or own tasks specific to the administration, maintenance and support of enterprise data applications and databases
Perform other related duties as required
Research Data Analyst/Developer Required Qualifications and Experience:
Must be results oriented with a positive "can do" attitude and a sense of urgency. A self-starter who enjoys a challenge and is dedicated to getting the job done.
A bachelor’s degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience
Three (3) years’ work experience performing operational reporting analysis and developing custom reports in a rehabilitation hospital setting
Epic certifications in Epic Clarity Data Model, Epic Radar, and Reporting Workbench are preferred
Strong data analysis and data quality skills, such as SQL, reporting and data visualization, validation, and cleansing.
Experience in requirements gathering, design, development, and maintenance of data marts or data products used for analytical purposes.
Three (3) years’ experience working with data and analytics tools such as SAS, Power BI, Microsoft SSRS, Tableau, etc.
Ability to perform gap analysis and provide recommendations to improve design of data collection tools and data governance processes
Experience working with data applications in a cloud environment such as Microsoft Azure (Synapse, Data Factory, Azure SQL) is a plus
Possess exceptional organizational and communication skills in collaborative and independent settings
REQUIRED MINIMUM EDUCATION
Bachelor’s degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
REQUIRED MINIMUM CERTIFICATION
Obtain and maintain designated Epic and applicable Microsoft certifications, and Shepherd Data & Analytics specific onboarding tasks (within 90 days).
Maintains 1–2 Epic certifications and applicable Microsoft certifications.
REQUIRED MINIMUM EXPERIENCE
Typically, 3+ years of progressive experience supporting data, analytics, business intelligence, and Epic applications in a healthcare environment, with demonstrated advanced experience in one or more areas.
REQUIRED MINIMUM SKILLS
ADDITIONAL PROFICIENCIES AND BADGES
Acquire new skills to meet the shifting demands of the data and analytics user community.
Demonstrate intellectual curiosity to improve solution delivery and expand the capability of data and analytics.
COMMUNICATION & PRESENTATION
Clear, professional, respectful, timely written notes, emails, summaries, etc.
Provide or present information and updates to peers in effective manner.
Contribute to a work environment of collaboration, critical thinking, respectful challenge, and accountability to drive optimal results of assigned tasks.
Tailorsmessaging to clinicians / operations; presents to managers.
TIME MANAGEMENT, INDEPENDENCE, & RESOURCEFULNESS
Operate from defined, assigned work queue. Manages assigned workload including multiple developmental at one time.
Regular priority review of assigned backlog.
Work independently, subject to timely peer, collaborative review.
Timely, effective communication of not meeting communicated deadlines or solution expectations.
Operate independently on moderate complex tasks.
Conduct peer review for junior members of the team.
