Ensure adherence to established KPIs and SLAs
Foster effective partnerships with internal U.S. business stakeholders and external parties, escalating complex issues to Senior Payroll Analysts or Tier 3 teams when necessary
Liaise with HR Advice, employees, and line managers to resolve inquiries and cases efficiently
Ensure strict compliance with financial controls and data privacy requirements to mitigate business risk in a high‑value payroll environment
Contribute to the overall strategy, direction, and continuous improvement of HR Operations
Demonstrate strong problem‑solving, change management, and communication capabilities
Effectively manage multiple priorities and competing demands
Promote a culture of innovation, Enterprise First behaviours, and continuous improvement
Share best practices, support service improvement initiatives, and enhance service delivery
Operate effectively in a global, virtual environment, engaging key stakeholders
Conduct audits, review audit reports, and escalate risks or concerns as appropriate
What you bring
With relevant experience in HR Payroll operations
Willing to work under a fixed‑term contract arrangement
Strong English communication skills, both written and verbal
Prior experience in a Shared Services, Business Operations, or HR Payroll Services environment, preferably within a multinational organization, is an advantage
Proficient in MS Excel, Access, Word, and Outlook, with strong working knowledge of SAP
Experience in Payroll Accounting with a solid understanding of applicable tax laws and regulations
Strong analytical, organizational, and time management skills
Ability to influence stakeholders through effective communication and provide constructive challenge when appropriate
Capable of handling complex and confidential cases independently, exercising sound judgment with minimal supervision
Demonstrates an operational excellence mindset, including KPI monitoring and continuous improvement initiatives
Ability to evaluate, recommend, and implement new or existing processes and controls
Proven capability to manage multiple international stakeholders and navigate sensitive or challenging discussions
Able to perform effectively under pressure, prioritize tasks, and deliver high‑quality outputs within deadlines
Comfortable working in a fast‑paced environment with a diverse range of stakeholders in terms of seniority, location, and function
Willing to work night shifts aligned to U.S. Payroll operations
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
Take advantage of a hybrid work environment, allowing you to balance remote work and in-office collaboration.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
DISCLAIMER
Certain positions within the organization may be subject to post-employment restrictions, including non-compete obligations. Additional details will be provided during the recruitment process where applicable.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
