Sheetz
From Sheetz's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This position offers a base hourly range of $23.72 - $43.14 per hour, depending on experience and qualifications, plus bonus based on company performance.
One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!
This position works 3rd shift on a four-day, 10-hour schedule, Sunday through Wednesday from 9:00 p.m. to 8:00 a.m.
Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures. Responsible for resolving basic issues, including those that have been escalated from other members of the System Support team.
Initial Tier 1 resource for dealing with technical issues and call tickets. May provide escalation assistance to other System Support team members
Possess basic knowledge of one or more Packaged Solutions, and of the business processes the packages support
For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. For non-routine issues, utilize experience and knowledge to evaluate, test, and implement corrective actions.
Monitor system performance alerts and notify appropriate IT resources when anomalies are found. Develop SOPs to monitor and handle these issues
Use tools such as debuggers and SQL editors as part of troubleshooting and issue resolution
Participate in Implementation / Deployment / Documentation projects as assigned
Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
Develop technical support documentation
Identify technical support trends which require immediate attention
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Bachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required
Bachelor's degree in Computer Science, Management Information Systems, Computer Engineering preferred
No experience required
Licenses/Certifications
None
None
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Initial Tier 1 resource for dealing with technical issues and call tickets. May provide escalation assistance to other System Support team members
Possess basic knowledge of one or more Packaged Solutions, and of the business processes the packages support
For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. For non-routine issues, utilize experience and knowledge to evaluate, test, and implement corrective actions.
Monitor system performance alerts and notify appropriate IT resources when anomalies are found. Develop SOPs to monitor and handle these issues
Use tools such as debuggers and SQL editors as part of troubleshooting and issue resolution
Participate in Implementation / Deployment / Documentation projects as assigned
Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
Develop technical support documentation
Identify technical support trends which require immediate attention
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Bachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required
Bachelor's degree in Computer Science, Management Information Systems, Computer Engineering preferred
No experience required
Licenses/Certifications
None
None
A free account lets you apply, save this job, see how well you match and check your resume against it.
A short note to a recruiter or the hiring manager after you apply can get your application read sooner.
Hi [Name], I just applied for the System Support Generalist role at Sheetz. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in