As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx’s health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.
Essential Job Functions
Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication.
Work closely with the Enrollment Team to ensure seamless handoffs
Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
Work collaboratively and professionally with other team members and teams within CareLinx
Exhibit excellent verbal and written communication skills via phone, email, and text
Assist in inbound call center as needed
Specific Skills/ Attributes
Effective time management skills and high attention to detail
Excellent verbal and written communication skills
Superior organization and multitasking capabilities
Goal-driven, problem solver
Comfortable working in a remote environment
Professional, confident, outgoing demeanor
Experience working with Microsoft Office Suite
Ability to maintain strict confidentiality, and exercise good judgment
Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
Additional job duties may be assigned on an as-needed basis
Qualifications
High school diploma or equivalent, required
Some college-level coursework, preferred
Six months experience in a customer service role or a minimum of 1 years experience in a customer service environment, required
At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferred
Previous healthcare experience preferred
Prolonged periods of sitting at a desk and working on a computer.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
