Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
Perform onboarding procedures for new S.MPLE Agents.
Leverage internal and external AI tools and technology that are provided.
Act as the Quality Control checkpoint before delivering an Agent their requested
Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
Support VIP Agents and Teams to leverage their business growth.
Liaison effectively with internal departments to scale operations and problem solve.
Write departmental standard operating procedures that are repeatable and scalable.
Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed.
Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs.
Participate in company training on skills improvement with respect to internal systems, resources & technology.
The Company reserves the right to add or change duties at any time.
Job Qualifications
5+ years’ experience, with 2-3 years’ experience in a high-level customer service position with direct client facing interactions
Proven experience in an office manager or in a similar administrative role, preferably within the real estate industry
Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software
Excellent organizational and time management skills
Strong attention to detail and accuracy in data entry and document preparation
Demonstrated problem solving abilities and capacity to handle multiple tasks
Familiarity with real estate transactions and contracts a plus
Ability to maintain and handle confidential information
Skills
Responsible, organized, and diligent, with sense of urgency and attention to detail
Strong copywriting skills
A dynamic, positive personality that is self-motivated
Excellent communication skills
Leadership ability
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
The national base pay range for this position within the United States is $70,000.00 USD.
Benefits
Eligible employees may receive medical, dental and vision insurance; paid time off and paid holidays; retirement benefits; and other company-sponsored benefits, subject to applicable eligibility requirements and plan terms.
Your Location
This position is remote eligible for candidates based in the United States area. The role may include occasional work at additional SERHANT. offices or attendance at offsites, as agreed to with your manager. Candidates must live within the United States.
Hiring Statement
SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
Recruiting Fraud Notice
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training.
SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process. All genuine job openings will be posted here on on our Careers page or Linkedin, and all communications from the SERHANT. recruiting team and/or hiring managers will be from an @serhant.com email address.
Visa Sponsorship Notice
Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.
