In this role you will
Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
Drive customer success and health through effective onboarding, adoption, value realization, and retention.
Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
You’ll love this job if you
Enjoy talking about technology and interfacing with engineers and engineering leaders
Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
Appreciate working on a variety of projects with customers from lots of different industries
Like being “in the middle of it all”, working across the organization to move the product forward
Have a fast-paced, results-driven mindset
Love developer tools, open-source, and/or all things software development life cycle!
Qualifications
This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
Experience in working with complex, multi-divisional, multi-geographical customers
Impressive executive presence and communication abilities
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
You’re driven; no one needs to push you to excel; it’s just who you are
Passion for technology and being a part of a fast-growing SaaS company
Bonus qualifications
Past experience as a developer/devops
Extensive knowledge in application monitoring, Logs, Metrics, Traces
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
