Collaborate closely with Case Management leadership and business stakeholders to support workflows, case assignment processes, and operational improvements.
Support software application enhancements, upgrades, testing, and implementation activities.
Create and execute test plans, document test results, and ensure quality delivery of system changes.
Troubleshoot application and data-related issues and participate in incident, problem, and change management activities.
Identify opportunities for automation and process improvements using SQL, Python, and related technologies.
Coordinate project activities related to system enhancements and application releases.
Provide production support and serve as a technical resource for end users and cross-functional teams.
Education
Bachelor's Degree in Information Technology, Computer Science, Healthcare Informatics, Business Analytics, or a related field (Preferred)
5+ years of relevant experience with a degree may be accepted in lieu of advanced education requirements
7+ years of relevant experience without a degree
Certification/Licensure
No specific certification or licensure requirements
Experience
Five (5) years of Health Plan IT experience required.
Extensive experience developing and optimizing complex SQL queries, stored procedures, and database solutions.
Experience designing, developing, and maintaining ETL processes and SSIS packages.
Strong understanding of Case Management, Care Management, and Health Plan operations.
Experience partnering with business leaders to gather requirements, define solutions, and support operational initiatives.
Experience supporting application enhancements, automation projects, system upgrades, and production support activities.
Knowledge of JIVA Care Management platform strongly preferred.
Python programming experience for automation and process improvement strongly preferred.
Experience with software testing, change management, incident management, and production support.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $100,817.60 - $149,656.00 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
