Review agent notes for reported damages, vacancy status updates, occupancy issues, and Cash for Keys requests.
Monitor asset inspection tasks to ensure inspections remain current and address overdue tasks with field agents.
Maintain regular communication with eviction attorneys and ensure updates are documented at least every two weeks.
Track eviction milestones and ensure attorney update tasks are completed timely.
Review and maintain all required eviction documentation, including Notices to Quit (NTQ), Notices to Vacate (NTV), complaints, court filings, and possession documents.
Coordinate and negotiate Cash for Keys offers with occupants in accordance with investor guidelines.
Follow state-specific requirements and coordinate with foreclosure attorneys regarding redemption periods, confirmation, ratification, and related post-sale actions.
Maintain accurate system notes, reporting, and status updates for internal stakeholders and clients.
Escalate delays, compliance concerns, or contested occupancy matters as appropriate.
Qualifications
Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation.
Knowledge of foreclosure, eviction, and post-sale timelines and requirements.
Strong organizational, communication, and follow-up skills.
Ability to manage a high-volume portfolio while meeting deadlines.
Proficiency in Microsoft Office and servicing platforms.
Core Competencies
Analytical thinking and problem solving
Accuracy and attention to detail
Time management and prioritization
Collaboration and teamwork
Adaptability and continuous improvement mindset
Customer service orientation
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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