Develops training schedules in conjunction with management; coordinates training activities so as not to conflict with client service schedules.
Follows appropriate instructional procedures or methods, such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role playing, and computer-based training.
Organizes training manuals, reference library, testing and evaluation materials, multimedia visual aids, and other educational materials.
Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees.
Performs tasks and duties of a similar nature and scope as required for assigned office.
Experience
2 years of experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education.
If required for assignment, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of training techniques suitable for different learning styles.
Ability to use audio-visual equipment and personal computers.
Ability to identify training needs.
Oral and written communications skills; presentation and group facilitation skills.
Knowledge of or ability to learn security services and operations.
Planning, organizing, record maintenance, and project coordination skills.
Skill in observation, coaching and providing feedback to employees.
Strong interpersonal skills, with the ability to interact effectively at various employee levels and across diverse cultures.
Strong customer service and results orientation.
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