Facility Oversight: Manage security sub-units, including the fire control room, command center, and loading docks (where applicable). Generate work orders for additional security coverage when necessary.
Incident Management: Respond to minor incidents (internal or client-related), ensuring proper action is taken, reports are completed, and necessary parties are notified promptly.
Employee Relations: Identify and address any personnel issues (e.g., payroll, employee complaints) and escalate to the Account Manager or Field Supervisor. Assist with investigations and documentation as needed.
Disciplinary Actions: Recommend counseling or disciplinary actions as necessary, and execute these actions under the direction of the Account Manager, with prior approval from HR.
Emergency Response: Respond to site emergencies, ensuring clear communication with the Account Manager, Field Supervisor, and relevant managers. Maintain strong client relationships through frequent contact and proactive support.
Security Professional Support: Occasionally perform security duties (e.g., standing post), but not exceeding 50% of workweek hours.
Qualifications
Education & Experience: Minimum high school diploma required. Some college or business courses are preferred. 3-5 years of professional experience in security, law enforcement, or military required. Experience in scheduling or operations is a plus.
Licensing & Background Checks: Valid state Guard License required (or in the process of obtaining one). Successful background check and drug/alcohol test required. Must maintain active Guard License throughout employment.
Driver’s License: Clean driving record (no points in the last 3 years) and the ability to operate a company vehicle safely.
Skills
Strong organizational and multitasking abilities with a proven track record of meeting deadlines.
Ability to handle multiple priorities, resolve client issues, and de-escalate tense situations.
Excellent written and verbal communication skills, with proficiency in report writing.
Proficient in Microsoft Office and email.
Ability to coach, train, and enforce security standards and company policies effectively.
Customer Focus: Demonstrated ability to maintain positive client relationships and provide exceptional service. Must be able to effectively handle conflict and maintain professionalism under pressure.
Availability: Flexible to work outside normal shifts and respond to emergencies 24/7.
Physical & Mental Requirements
The role requires frequent walking, standing, reaching, and occasional lifting (up to 40 lbs.). May involve driving a company vehicle and climbing stairs.
Ability to focus on tasks and maintain attention to detail under pressure.
Must be able to work in diverse environments, including outdoor and office settings, and adapt to varying weather conditions.
Must be able to remain calm and composed in high-stress situations and provide leadership in emergency situations.
