Securitas
From Securitas's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We’re Hiring: SOC Operators - Can you stay calm when someone on the phone isn't?
We’re Hiring: SOC Operators - Can you stay calm when someone on the phone isn't? If you're used to dealing with people when they're distressed, frustrated or need immediate help, we'd particularly like to hear from you.
📍 Waterlooville
💰 £29,374.80 per annum
⏰ 42 hours per week
(4 days on, 4 off, 4 nights on, 4 off)
✅ Overtime paid up to double time
We're looking for people who can listen, think quickly and take the right action when a situation changes. As a SOC Operator, you'll respond to incoming calls and alarms, assess and prioritise incidents and make sure the appropriate action is taken.
Our team of SOC Operator’s deal with anything from a routine customer enquiry to an urgent alarm, welfare incident/concern, a potential break-in or someone needing urgent assistance.
If you are experienced in handling high volumes of calls, making quick decisions and supporting people through stressful or emotive situations, then this opportunity could be for you - You don't necessarily need a background in security.
We're particularly interested in people with experience in emergency or incident call handling, NHS or healthcare contact centres, police or public-service control rooms, emergency assistance, complaints, customer contact centres or other fast-paced environments.
As a SOC Operator, you'll need to remain calm, gather accurate information, communicate clearly and follow the correct process while helping the person on the other end of the phone. It’s more than just a job and offers variety, responsibility, and the opportunity to make a genuine difference every day.
Communicating with customers, colleagues, contractors and emergency services
Handling sensitive and confidential information with professionalism and integrity
Prioritising critical alarms, including fire and lone worker activations
Escalating issues appropriately and ensuring timely resolution
Dispatching emergency and security services when required
Conducting welfare checks for officers and lone workers
Responding effectively to changing priorities and incidents
Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems
Please note - The responsibilities listed here aren’t the full picture - but they give you a good sense of the role.
The right to work in the UK with a 5-year checkable history
Must live within a 45-to-50-minute commute distance to the site
Strong customer service skills and a genuine passion for helping others
Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels
The ability to remain calm and make decisions under pressure
High levels of integrity and professionalism when handling sensitive information
A flexible approach to working days, nights, weekends and public holidays
Strong organisational skills and attention to detail
A punctual, reliable and trustworthy approach to work
More Than a Job
At Securitas, your contribution is valued, your development is supported, and your future matters. If you can bring enthusiasm, professionalism, and a commitment to excellent service we want to hear from you.
✨Apply today and build your career with a global leader in security services ✨
See a different world with Securitas UK
Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.
At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:
Opportunity – Seeing potential in every person
People – Putting people at the heart of what we do
Purpose – Making your world a safer place
So what happens next?
Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.
Creating spaces for you to belong
We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.
Ready to see a rewarding world?
Employee discounts with leading global and local brands.
Health and wellbeing support, 24/7 online GP services.
Pension and financial wellbeing resources and support.
Life assurance for added peace of mind.
Employee eligibility to EV Schemes (Subject to graded benefits).
Keen to take the next step...
Join a team that values your contribution, supports your growth and helps you build a rewarding career.
Click "I'm Interested" and start seeing a different world with Securitas UK.
A free account lets you apply, save this job, see how well you match and check your resume against it.
A short note to a recruiter or the hiring manager after you apply can get your application read sooner.
Hi [Name], I just applied for the Security Operations Centre (SOC) Operator role at Securitas. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in