Accurately document in a timely manner.
Optical
Assist patients with optical orders: optical benefits verification, frame selection, measurements, order entry, payment collection, order verification, dispensing (glasses and contacts) in-person or by mail, adjustments, repairs, and warranty replacements.
Assist with inventory management: ordering, cleaning, returns and frame placement.
Assist with approval and reconciliation of invoices for timely payment.
Imaging
Acquires ocular imaging: photos, ocular coherence tomography, visual fields, topography.
Enters images into medical record for provider review.
Administrative Support
Assist with triage, tracking and scheduling of referred, recalled or diabetic patients.
Assist with phones, directing/answering patient questions and paperwork.
Work with Referral Care Coordinators, providers and/or clinics to facilitate patient referrals.
Order and maintain office and medical supplies.
Other Functions
Always maintain patient confidentiality.
Work collaboratively to meet the needs of the patients and organizational goals.
Other duties as assigned.
Additional Details
Education, Certifications, and Licenses Required
High School Diploma or GED
BLS at hire or must obtain within 3 months of hire
Clinical Competency required within 3 months of hire and every three years
Experience Required
One year of medical office experience preferred.
Knowledge of
Knowledge of medical and ophthalmic terminology.
Knowledge and demonstrated use of customer service principles.
Knowledge and demonstrated use of safety and infection control principles.
Skills in
Customer service, time management and organization.
Computer use with a high degree of accuracy and detail orientation.
Verbal and written communication.
Ability to
Ability to multi-task and work independently in fast paced environment.
Ability to learn and maintain optometry assistant competencies.
Ability to problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments.
Knowledge and demonstrated use of safety and infection control principles.
Other Qualifications
Fine detail manual dexterity with precision for eyeglass repairs.
Travel Required
Required to accompany optometrist on field trips, 3-6 weeks/year.
Position Information
Work Shift:OT 8/40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
