Reporting Relationship: Manager, Field Training
Shift: Full-time position requiring frequent travel. Schedule may vary, including weekends. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role
Travel to domestic and international pharmacy locations to train staff to use ScriptPro systems
Provide go-live support to the pharmacy staff through the first few days of a system implementation
Observe pharmacy workflow and provide suggestions to maximize system use and productivity
Effectively communicate information while acting as a liaison between ScriptPro and the customer
Facilitate virtual training sessions on a variety of ScriptPro products
Build valuable working relationships across all ScriptPro departments
Become a system expert for ScriptPro products and an efficiency expert for how a pharmacy operates
Represent ScriptPro and the Field Training team in a professional manner
Perform other duties as assigned
Required Qualifications
Bachelor’s degree in communication, business, or related field preferred
Ability to travel up to 85%, including multi-hour flights, long-distance driving, and weekends
Basic computer skills, including Microsoft Office Suite
Fundamental understanding of the principles of presentation and how to engage learners
Experience with virtual training platforms such as Microsoft Teams and Skype
Talent for rapidly learning new skills and ability to adapt quickly in a fast-paced, constantly changing environment
Ability to quickly establish rapport with learners while continuously representing the company in a professional manner. Maturity and integrity are a must.
Excellent attention to detail as well as superior time management, organizational, and customer service skills
Self-starter with a strong sense of urgency, ability to multi-task, prioritize work effectively, and work independently and as part of a team
Ability to learn and solve practical problems, interpret a variety of instructions, and maintain focused attention during extended periods of travel time
Preferred Qualifications
Fluency in a language other than English (Spanish and French speakers highly preferred)
Experience in the educational and/or pharmacy field
Remote Work Requirements
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)
Compensation and Benefits
The compensation range for this role has been established at $27.00 hourly. The final agreed-upon compensation may be higher or lower and is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Employment Conditions
Travel is an essential function of this role and designates the individual as a ScriptPro company driver. The employee must maintain a valid driver's license, an acceptable driving record, and a REAL ID or valid passport for required domestic and international travel, as applicable
ScriptPro develops, sells, and supports state-of-the-art products and services for healthcare system customers, including federal agencies such as Department of Defense, VA, Indian Health Services and major hospital systems across the U.S. and Canada. These customers require specific security clearances and health-related tests and vaccines for site access. As a condition of employment, you may be required to obtain federal security clearance (See the Standard Form 85), which can include background checks such as criminal history and drug testing, and/or provide proof of health screenings including tuberculosis, annual flu, and COVID vaccinations (medical or religious exemptions will be considered). Crossing the U.S.-Canada border requires a valid passport, no criminal charges, and compliance with Canadian immigration policies (see Canada Inadmissibility List). If your role requires these clearances or health documentation, completion will be mandatory for employment.
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Working Conditions
This position encompasses both office and workshop environments. Requires routine use of standard equipment and extended computer use. Employees may work near and around various conditions such as dust, odors, oil, fumes, and noise. May be exposed to moving mechanical parts and tools, electrical components, and all-weather conditions. This position is very active and regularly required to stand, walk, sit, squat, stoop, bend, reach, and use hands and fingers. Ability to push, pull, and lift independently, encompassing all lifting positions from floor to overhead is required. Motor coordination, tool use, focused attention during extended periods of travel, and specific vision abilities, including close, distance, and color vision, are required. Ability to learn and solve practical problems and interpret a variety of instructions is required.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
