Reporting Relationship: Manager, Enterprise Technology Enablement
Shift: General business hours are Monday through Friday 8 am to 5 pm CST. This role may require flexibility based on business needs. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role
Design, develop, implement, support, and enhance enterprise integrations, middleware services, APIs, automation solutions, data exchange processes, and system connectivity capabilities
Serve as a senior technical contributor for middleware and integration platforms, including architecture support, troubleshooting, monitoring, documentation, configuration, and lifecycle management
Partner with business stakeholders, analysts, developers, architects, and vendors to gather requirements and translate business needs into secure, scalable, and maintainable technical solutions
Support integration and automation initiatives involving enterprise applications, SaaS platforms, databases, reporting tools, file exchanges, APIs, web services, scheduled jobs, and middleware components
Develop and maintain technical documentation, integration specifications, data mappings, operational processes, implementation plans, support procedures, and knowledge management content
Provide technical support for UKG Ready-related integrations, reporting needs, automation opportunities, data flows, and platform enhancement initiatives
Support analytics and operational intelligence capabilities using SAP BusinessObjects, Power BI, or other reporting and analytics solutions as needed
Identify opportunities to leverage artificial intelligence, machine learning, automation, and emerging technologies to improve productivity, service quality, technical operations, and business outcomes
Troubleshoot complex production issues involving integrations, middleware services, data synchronization, automation jobs, reporting outputs, APIs, authentication, permissions, and platform dependencies
Collaborate with Enterprise Data & Analytics, Infrastructure, Security, and application teams to improve data visibility, system reliability, traceability, and operational metrics
Improve integration monitoring, alerting, error handling, logging, operational dashboards, and support processes to reduce risk and improve maintainability
Participate in solution design, technical reviews, implementation planning, testing, release readiness, change management, and post-implementation support activities
Support software delivery lifecycle processes, technical governance practices, standards development, and continuous improvement efforts for enterprise technology enablement platforms
Evaluate vendor tools, platform capabilities, emerging technologies, and implementation options to support technology modernization and operational efficiency
Provide mentorship, technical guidance, knowledge sharing, and escalation support for other technical team members
Ensure supported solutions meet security, compliance, governance, availability, performance, and operational support requirements
Foster a culture focused on technical excellence, ownership, innovation, continuous improvement, accountability, and customer service
Perform other duties as assigned
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred
5-8+ years of Information Technology experience in software engineering, enterprise application support, integration development, middleware support, automation, analytics, or related technology function
Experience with iPaaS platforms such as Informatica, Boomi, Workato, Jitterbit, MuleSoft, SnapLogic, Oracle Integration Cloud (OIC), or SAP Integration Suite
Experience designing, implementing, supporting, and troubleshooting enterprise integrations, APIs, middleware platforms, web services, file exchanges, data synchronization processes, or cross-system automation
Experience implementing workflow automation, robotic process automation, artificial intelligence, machine learning, chatbots, or AI-assisted business process solutions
Strong understanding of enterprise systems integration, application interoperability, data mapping, error handling, monitoring, logging, authentication, security, and operational support practices
Experience with integration technologies such as REST APIs, SOAP services, JSON, XML, SQL, ETL processes, scheduled jobs, message queues, middleware tools, or related connectivity patterns
Experience supporting enterprise applications, SaaS platforms, databases, reporting environments, business workflows, and production support processes
Experience gathering requirements and translating those requirements into technical designs, integration specifications, platform improvements, automation solutions, or reporting capabilities
Experience with analytics or reporting platforms such as SAP BusinessObjects, Power BI, or similar business intelligence and dashboarding solutions
Experience supporting or integrating HRIS, payroll, workforce management, or enterprise business systems; UKG Ready experience is preferred
Working knowledge of artificial intelligence, automation, machine learning concepts, or practical AI-enabled productivity and business process improvement opportunities
Strong analytical, organizational, troubleshooting, and problem-solving abilities
Strong communication skills with the ability to explain technical concepts to business stakeholders, technical teams, vendors, and leadership
Ability to work independently, manage competing priorities, support multiple platforms, and drive technical work from analysis through implementation and support
Commitment to documentation, operational discipline, knowledge sharing, continuous improvement, and customer service
Preferred Qualifications
Experience with Agile, Scrum, Enterprise Product frameworks, DevOps practices, CI/CD, source control, work management tools, or software delivery lifecycle platforms.
Experience with enterprise architecture, solution design, technology governance, technical standards, and platform lifecycle management.
Experience leading technical implementation efforts, coordinating vendors, supporting system upgrades, or participating in enterprise technology modernization initiatives.
Experience mentoring technical professionals, conducting peer reviews, creating technical standards, or facilitating knowledge transfer across teams.
Related certifications in software engineering, cloud platforms, analytics, integration technologies, project management, Agile, security, AI, or enterprise architecture
Remote Work Requirements
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)
Benefits
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Employment Conditions
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Working Conditions
Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
