Stand up reporting that shows how each program is performing, where the gaps are, and what to do about them
Run a steady cadence of experiments on targeting, messaging, channels, process, and tooling, then turn what works into playbooks that people and agents can run
Partner closely with growth leads, operations, project teams, and vendors to align on priorities and keep work unblocked
Once a program is in steady state, hand it off cleanly and take on the next one
Who we're looking for
4+ years of experience in program operations, growth, recruiting or workforce operations, strategy and operations, or a similar role
You've owned a program end to end, from setting the strategy to executing it. You were the person accountable when something broke, and the person who fixed it.
You move comfortably between big-picture thinking and details, and you're as happy building a plan as you are working through a spreadsheet
Experience building and managing teams, ideally distributed or contractor-based
Strong judgment about prioritization when there's more work than time, and you know when to escalate and when to resolve on your own
Data-driven: comfortable defining metrics, digging into funnels, and making decisions from imperfect data. You can run your own analysis in SQL or Python.
High agency and ownership. Ambiguity doesn't slow you down, and you thrive when given room to build something from nothing.
You've built things with AI. You use tools like Claude, ChatGPT, Cursor, Claude Code, n8n, Zapier, Make, Retool, or Apps Script as a core part of how you work, and you have at least one workflow, automation, or tool you built that people actually used. We want to hear about what you've built.
Clear, concise writer and communicator. Much of this job happens over Slack and email, and clarity compounds across hundreds of interactions.
Strong candidates may also have
Experience scaling a program through rapid growth
A background in recruiting at scale, talent sourcing, growth marketing, or community building
Experience in marketplace, gig, or external workforce businesses
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:
$180,800—$226,000 USD
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
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