Assist customers – Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.
Perform periodic reviews – Support refresh activities, re-verifying customer information and reassessing risk when triggers occur.
Utilise screening databases – Triage potential matches (PEP/sanctions/adverse media), reducing false positives through careful analysis and resolution.
Who we're looking for
This role needs someone detail-oriented, analytical, and customer-focused to ensure compliant and frictionless onboarding.
Work background – You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued.
Relevant Experience – Experience in a high-volume, metrics-driven KYC or customer support role (e.g., meeting daily/weekly targets).
Legal framework knowledge – Direct experience or comprehensive training in anti-money laundering (AML) and Know Your Customer (KYC) procedures.
Language proficiency – Fluent in English. Knowledge of Italian is considered a plus.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.
CareAbout: how we support your impact
We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world.
That’s why we created CareAbout
❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.
⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply.
🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.
👨👩👧 Family: enhanced parental leave, additional leave for child sickness.
We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.
Equal opportunity employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.
Join us in a workplace where everyone belongs!
Learn more about us
Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here https://www.satispay.com/en-lu/work-at-satispay/.
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