Own assigned enterprise platforms from evaluation and implementation through integration, adoption, support, upgrades, optimization, and eventual retirement.
Lead implementation and continuous improvement of ITSM capabilities, including service catalog, incident, request, problem, change, knowledge, asset/configuration management, SLAs, workflows, and automation.
Lead and support enterprise application implementations across engineering, manufacturing, operations, workplace, finance, people, and other business functions.
Work directly with business and technical stakeholders to understand requirements and translate them into practical system designs, configurations, workflows, and implementation plans.
Evaluate new technologies and lead technical assessments, proofs of concept, build-vs-buy analysis, and vendor selection.
Manage both cloud/SaaS and self-hosted applications, working with IT, Cybersecurity, infrastructure, and vendors on hosting, environments, upgrades, access, security, availability, and support.
Partner with technical teams on APIs, integrations, SSO, identity/access management, data flows, middleware, and workflow automation.
Establish scalable processes around software intake, ownership, licensing, renewals, utilization, upgrades, support, and retirement.
Manage software vendors, implementation partners, consultants, licensing, contracts, and technical escalations.
Establish platform roadmaps, release/change processes, documentation, governance, monitoring, and operational standards.
Identify opportunities to consolidate applications, automate manual processes, improve employee experience, and reduce unnecessary software spend.
Manage and develop technical resources responsible for enterprise platforms and application delivery.
Take ownership of issues and projects and drive them to resolution quickly, even when requirements are incomplete or priorities change.
QUALIFICATIONS
8+ years of experience across enterprise applications, enterprise technology, business systems, ITSM, or related areas.
Demonstrated experience implementing and managing multiple enterprise applications rather than specializing in a single platform.
Experience taking enterprise software through the full lifecycle: requirements, evaluation, architecture, implementation, integration, rollout, support, upgrades, and optimization.
Experience implementing an ITSM platform such as ServiceNow, Jira Service Management, or similar, including designing workflows and service-management processes.
Experience managing enterprise SaaS applications across multiple business functions.
Experience with self-hosted/on-premise enterprise applications is strongly preferred.
Strong understanding of APIs, integrations, middleware, SSO, identity/access management, databases, environments, and enterprise application architecture.
Experience working with IT and Cybersecurity teams on infrastructure, security, access, hosting, and compliance requirements.
Experience managing software vendors, implementation partners, consultants, licensing, and renewals.
Strong project execution skills with the ability to manage several implementations and operational priorities simultaneously.
Ability to operate effectively in a fast-paced environment with evolving requirements and priorities.
Comfortable getting hands-on with systems and technical problems rather than relying entirely on vendors or engineering resources.
Experience leading and developing technical teams.
KEYS TO SUCCESS
The right person for this role is a builder and operator, not simply a people or process manager.
You have implemented enterprise applications, worked through difficult integrations, configured systems, managed vendors, solved production issues, supported upgrades, and built processes that allow platforms to scale.
You are equally comfortable discussing requirements with business leaders, troubleshooting a technical issue with an engineer, challenging a vendor, reviewing an implementation plan, or getting into the application yourself to understand how something works.
You move fast, make practical decisions with the information available, and adapt as the business changes. You do not wait for perfect requirements before making progress.
Most importantly, you are technology-agnostic and adaptable. Whether the platform is an ITSM solution, SaaS business application, PLM system, engineering tool, project controls platform, or self-hosted application, you can quickly understand the technology, determine what the business needs, and lead the team toward a scalable solution.
ADDITIONAL EXPERIENCE
The following experience is beneficial but not required for this role
Experience supporting engineering, manufacturing, or other complex operational environments.
Exposure to PLM, project controls, engineering, or manufacturing applications.
Experience with platforms such as Siemens Teamcenter, Primavera P6, SSI ShipConstructor, or comparable systems.
Experience managing a mix of SaaS, cloud-hosted, and self-hosted enterprise applications.
PHYSICAL DEMANDS
Prolonged periods of sitting at a desk and working on a computer
Occasional standing and walking within the office
Manual dexterity to operate a computer keyboard, mouse, and other office equipment
Visual acuity to read screens, documents, and reports
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)
BENEFITS
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Saronic CCPA Notice for Candidates and California Employees https://saronic-assets-public.s3.us-east-2.amazonaws.com/Saronic%20CCPA%20Notice%20for%20Candidates%20and%20California%20Employees.pdf
If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b.
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.
