Maintain entity procedures, process maps, records-inventory standards, record-type elements, and controlled change practices.
Oversee Records Management Coordinators, maintain the coordinator roster, lead coordinator forums, and coordinate annual business-unit inventory reviews.
Partner with Legal, Compliance, Risk, and the business to maintain the Records Retention Schedule and approve inventory changes and new record types within RMO authority.
Oversee the records lifecycle, including creation, classification, storage, retrieval, retention, legal holds, offsite storage, defensible disposition, and organizational transfers.
Deliver training and awareness; integrate requirements into RCSA and common-control testing; monitor exceptions, deficiencies, risk acceptances, and remediation.
Escalate noncompliance through Issue Management and report program compliance, control effectiveness, inventories, training, exceptions, and emerging risks to governance forums.
Serve as CIB US EUC Coordinator, supporting local procedures, semiannual inventory refreshes, control testing, biennial policy assurance, and quarterly program-health reporting.
Partner with EUC Program Leads, entity leads, owners, managers, and Technology Risk to improve controls and escalate incomplete inventories, documentation, testing, and remediation.
Provide credible challenge and influence senior stakeholders across BSNY, SanCap, and CIB US to deliver sustainable control improvements.
What You Bring
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required: Bachelor's degree or equivalent work experience in Records or Information Management, Business, Risk Management, Information Systems, Technology, Legal Studies, Compliance, Finance, Accounting, or a related field.
Preferred: Master's degree in a related field and/or a relevant certification such as Certified Records Manager (CRM), Information Governance Professional (IGP), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), or comparable risk, compliance, audit, or information-governance credential.
Qualifications
9 or more years of relevant experience in financial services, records and information management, operational risk, business controls, technology risk, compliance, legal operations, audit, or a related discipline.
Demonstrated experience leading a regulated records-management, information-governance, EUC, or comparable enterprise control program across multiple legal entities or business lines.
Strong knowledge of the records lifecycle, records inventories, retention schedules, legal holds, offsite storage, defensible disposition, policy exceptions, and control monitoring.
Working knowledge of EUC lifecycle governance, risk classification, inventory management, documentation, access, change, data-integrity, backup/versioning, control testing, and decommissioning.
Proven ability to challenge and influence senior stakeholders and drive remediation without direct authority.
Experience producing executive and committee-level risk reporting and coordinating with Legal, Compliance, Risk, Technology Risk, Internal Audit, and business management.
People leadership, coaching, or cross-functional program leadership experience preferred.
Certifications
Other: Risk Certification - Preferred.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Work Authorization & Sponsorship
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum
$130,000.00 USD
Maximum
$180,000.00 USD
We Value Your Impact
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
