You will support the translation of product priorities into customer journeys, functional requirements, user stories and business rules, helping Product Managers move initiatives from definition through to delivery.
As part of the Global Digital Product team, you will work with Product, UX, Technology, Business and local market teams, contributing to the analysis, documentation, coordination and follow-up required to deliver scalable digital capabilities across countries.
This role is a great opportunity to develop strong digital product skills while gaining exposure to investment products, customer experience, technology and international product delivery.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.
To succeed in this role, you will be responsible for
Support Product Managers in analysing customer needs, market trends and business requirements.
Gather and structure inputs from local markets and other stakeholders to support product decisions.
Help identify opportunities to simplify customer journeys and improve the digital investment experience.
Support the definition, tracking and reporting of product KPIs and customer experience metrics.
Assist Product Managers and local teams with product adoption and rollout activities across countries.
Prepare analysis and materials to support product discussions, workshops and decision-making.
Support Product Managers in the evolution of the Decide & Invest customer mission.
Translate product requirements into user stories, functional requirements and acceptance criteria, with guidance from Product Managers and relevant stakeholders.
Help document end-to-end customer journeys across areas such as onboarding, profiling, suitability, portfolios, investment execution and servicing.
Support the definition and documentation of business rules, functional specifications and product requirements.
Analyse existing journeys and processes to identify gaps, dependencies and improvement opportunities.
Ensure requirements and documentation are clear, structured and understood by both business and technology teams.
Support the design and continuous improvement of simple and intuitive investment journeys.
Analyse customer journeys to identify friction points and opportunities for simplification.
Help translate complex investment concepts, regulatory requirements and customer communications into clear digital experiences.
Contribute to the definition and documentation of customer experience improvements.
Work with Product, UX, Business and Compliance stakeholders to ensure requirements are reflected in the customer experience.
Support initiatives aimed at making financial information and investment interactions easier for customers to understand and use.
Support Product Managers in maintaining and refining the product backlog.
Prepare and refine user stories, requirements and acceptance criteria ahead of development.
Participate in sprint planning, backlog refinement, product reviews and functional validation.
Work closely with engineering teams to clarify requirements and resolve functional questions during development.
Support testing and validation to ensure delivered capabilities meet agreed product requirements.
Track dependencies, open questions, risks and actions, escalating issues to the Product Manager when required.
Coordinate with local markets to gather requirements and support the rollout of global product capabilities.
Help maintain consistent product documentation throughout the development lifecycle.
Work closely with Product Managers, UX, Technology, Business and local market teams.
Participate in workshops, product discovery sessions and cross-functional working groups.
Support the preparation of product materials, requirements and documentation for stakeholder discussions.
Help coordinate inputs and follow-ups across teams and countries.
Contribute to other product initiatives across the Savings & Investments domain when priorities require additional support.
Coordinate with internal and external providers when required, with support from the relevant Product Manager.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role.
Professional Experience
2–5 years of relevant professional experience in digital product, business analysis, consulting, digital banking, technology or a related environment. (Required)
Experience supporting the definition and delivery of digital products, customer journeys, business requirements or user stories. (Required)
Strong analytical and problem-solving skills, with the ability to structure complex information and translate it into clear product requirements. (Required)
Good understanding of digital product development and Agile ways of working. (Required)
Strong attention to detail and ability to produce clear, structured functional documentation. (Required)
Ability to work effectively with Product Managers, Technology, UX, Business and other stakeholders. (Required)
Comfortable working in an international environment and coordinating inputs across different teams and countries. (Required)
Strong communication and presentation skills. (Required)
Experience in digital banking, investments, wealth management, fintech or digital platforms. (Preferred)
Curiosity and willingness to develop deeper knowledge of investment products, digital customer journeys and product management. (Required)
Education
University degree in Business, Economics, Engineering, Data, Technology or related fields. (Preferred)
Languages
Fluent English and Spanish. (Required)
Hard Skills
Digital product analysis and requirement definition. (Required)
User story creation and acceptance criteria definition. (Required)
Functional documentation and business rule specification. (Required)
Product backlog refinement and Agile product delivery. (Required)
KPI definition, tracking and reporting. (Required)
Customer journey analysis and optimization. (Required)
Functional validation and testing support. (Required)
Stakeholder coordination across Product, Technology, UX and Business teams. (Required)
Soft Skills
Strong analytical thinking and problem-solving capability.
Customer-centric mindset.
Excellent communication and presentation skills.
Collaboration and teamwork.
Organization and attention to detail.
Curiosity and learning agility.
Ability to work in international and multidisciplinary environments.
Proactive approach and ownership mindset.
Adaptability and flexibility.
Ability to manage multiple stakeholders and priorities.
WE VALUE YOUR IMPACT
Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.
We enable our teams to go beyond through global opportunities and broad career paths.
Flexibility that works. Enjoy a hybrid working model, some days remote and some days onsite with your team, along with flexible hours.
Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com).
Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.
Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.
Your health is our priority. Through BeHealthy, our global wellness programme, we promote holistic wellbeing.
We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.
Always by your side. Get access to Santander Contigo, our programme for employees and their families offering legal, emotional, and administrative advisory services.
Extra benefits. Gym/WellHub membership, medical centres in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning. We’ll tell you more when you join.
We’re here to keep you motivated, help you reach your goals, and celebrate your progress every step of the way.
LOCAL COMPLIANCE
Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?
