Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
Participate in community support rotation and model high standards of clarity and empathy.
You'll own issues end-to-end, including a paid on-call rotation for high-severity production incidents.
ABOUT YOU
Remote in the UK or Ireland
4+ years of hands-on experience in developer support or engineering roles.
Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
Demonstrated success in independently owning complex issues from diagnosis to resolution.
Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.
Comfortable operating under pressure while maintaining clarity and empathy.
Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.
Curious, proactive, and energized by solving ambiguous problems.
Not sure you’re exactly what we’re looking for in this role? Apply anyway!
WHAT WE CAN OFFER
A highly-skilled, inspiring, and supportive team
Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
A global, multi-culturally diverse group of colleagues and customers
Comprehensive health plans and perks
A healthy work-life balance that accommodates individual and family needs
Competitive salary and stock options program
WHO WE ARE
Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.
You can only build a great company with a great culture. Sanity is a 300+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values
Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
