Maintain strong customer relationships and ensure timely resolution of operational and service issues.
Performance Monitoring & Reporting
Track workshop KPIs, analyzes performance data, and provide operational reports to support business objectives.
People Leadership & Development
Lead, coach, and develop workshop personnel while managing performance and workforce effectiveness.
Financial & Cost Control
Monitor workshop costs, labor utilization, inventory, and invoicing to support profitability and operational efficiency.
COLLABORATION WITH OTHER BUSINESS LINE
The role works within a matrix organization and collaborates closely with Parts, Service, Supply Chain, Finance, Contracts, Product Support, Business Line Managers, and regional or global support functions.
The position will work closely with workshop personnel, field service team, planning, warehouse, and customer teams to ensure safe, efficient, and timely execution of rebuild and repair activities while meeting operational and customer expectations.
The position reports directly to the Parts and Services Sales Manager and works closely with site teams, service supervisors, and customer support functions.
SUPERVISION/MANAGE/ACT AS A COACH
Provide guidance and support to workshop personnel and internal stakeholders to ensure maintenance activities are executed safely, efficiently, and in accordance with operational requirements and company standards.
HEALTH & SAFETY
Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.
PREFERRED ENVIRONMENT & MOBILITY
The role is primarily based at the Sandvik workshop in Balikpapan and includes regular interaction with customers representative, maintenance facilities, warehouses, and Sandvik operational locations.
The successful candidate must be willing to travel regularly to customer sites within Indonesia and, when required, within Sandvik’s regional business area.
EXPERIENCE & QUALIFICATIONS
Minimum 3–5 years of relevant experience in workshop operations, equipment maintenance, rebuilds, or product support within the mining, heavy equipment, or related industries, including 2-3 years in a supervisory role.
Sound understanding of mining and heavy equipment maintenance practices, component rebuild and repair, troubleshooting, workshop operations, and resource planning.
Strong technical background in heavy equipment, mining equipment, drilling rigs, and underground mining machinery, with the ability to provide technical guidance and support to maintenance teams.
Proven experience in leading workshop teams, coordinating maintenance activities, and managing workloads to achieve safety, quality, productivity, and cost objectives.
Good understanding of workshop planning, labor utilization, inventory control, job costing, and operational performance management.
Strong leadership, communication, interpersonal, and problem-solving skills with the ability to effectively engage with employees, customers, and internal stakeholders.
Ability to manage multiple priorities, make sound operational decisions, and work collaboratively across functions in a fast-paced environment.
Intermediate English proficiency, both written and spoken.
To be eligible for this role, you must have the right to live and work in Indonesia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
Only candidates who meet the qualifications will be processed.
Our Culture
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
