The customer service support role will be an in-office role in downtown Denver, CO.
Key Responsibilities
Customer Service & Sales Support
Answer designated inbound calls from external customers and process sales orders received by phone
Assess customer inquiries and route to the appropriate individual or department
Take ownership of customer issues and ensure commitments are met accurately and on time
Expedite urgent orders to meet critical customer delivery needs
Escalate customer concerns to supervisors and collaborate on resolution when required
Proactively inform customers of order status changes, backlog issues, and delivery updates
Continuous Improvement & Compliance
Identify inefficiencies in processes and recommend improvements
Support continuous improvement initiatives and cross-functional projects
Ensure adherence to company policies, financial controls, and regulatory requirements
Maintain data accuracy and integrity across all systems
PERFORMANCE METRICS (KEY SUCCESS INDICATORS)
Order accuracy rate
Customer response and resolution time (SLA adherence)
On-time delivery support performance
Customer satisfaction (CSAT)
Data accuracy and system integrity
Minimum Qualifications
2-5 years experience in customer service, or mixture of Associates degree + 2 years experience
Proficiency in MS Office (Excel, Word, Outlook)
Experienced with ERP system and/or CRM system (Salesforce or other)
Demonstrated learning agility: ability to rapidly acquire new knowledge, and apply to workplace
Accurately type 40 WPM
Demonstrated ability to multi-task without losing focus on completion
Demonstrated ability to maintain accuracy and composure under stress, and adapt to changing priorities
Preferred qualifications
Ability to navigate multiple different computer systems, comfort with learning new programs
Proficiency in Power BI
Exposure to, and use of AI tools for workplace
Location: Denver, CO
Travel Requirements / shift / hours: Occasional travel to other sites for training or meetings, work hours: 8:30 a.m. to 5:30 p.m.
Compensation Range: $62,000 to $65,000
Work authorization: Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled. Benefits:Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.
How to apply: For immediate consideration, please apply online at www.home.sandvik/careers to the Customer Service Sales Support position R0098940. Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
