CRM Strategy & Lifecycle Leadership
Define and lead the CRM strategy aligned with business objectives across email, SMS, push notifications and automated campaigns.
Develop lifecycle marketing strategies that increase consumer acquisition, retention, repeat purchase rate, loyalty participation, and lifetime value.
Design and continuously optimize end-to-end omnichannel consumer journeys across digital touchpoints.
Establish CRM priorities, annual roadmap, testing framework, and business growth opportunities.
Campaign Strategy & Governance
Lead CRM campaign planning across Email, SMS, Push, Triggered Communications, and Loyalty initiatives.
Own campaign governance, prioritization, and resource planning to ensure execution quality and business impact.
Partner with Creative, Brand Marketing, E-Commerce and Retail teams to deliver cohesive consumer experiences.
Drive continuous optimization through testing, personalization, segmentation, and performance analysis.
Consumer Journey & Personalization
Lead the evolution of the omnichannel consumer journey, ensuring consistency across digital and retail touchpoints.
Lead CRM Analytics and Data to develop scalable personalization strategies powered by first-party data.
Identify opportunities to improve consumer experience through automation, behavioral triggers, predictive audiences, and dynamic content.
Champion new CRM capabilities that enhance personalization.
Business Performance & Analytics
Own CRM business KPIs including revenue contribution, engagement metrics, database growth, campaign performance, and personalization performance.
Translate performance insights into actionable business recommendations.
Present CRM performance, strategic initiatives, and business opportunities to senior leadership.
Cross-Functional Leadership
Collaborate with internal and agency teams to prioritize CRM capabilities, automation, and consumer experience enhancements.
Support the implementation of new CRM technologies and omnichannel initiatives.
Exceptional analytical mindset
Excellent communication, presentation, and leadership skills.
Ability to thrive in a fast-paced, collaborative environment while balancing strategic planning and operational execution.
Skills and Qualifications
Bachelor's degree required; MBA or related graduate degree preferred.
8+ years of experience in CRM, Lifecycle Marketing, Digital Marketing, Customer Engagement.
Proven experience leading CRM strategy across email, SMS, loyalty, personalization, and customer lifecycle programs.
Experience with and an understanding of CRM platforms, marketing automation, customer segmentation, and omnichannel marketing.
Experience partnering with Analytics, Product, Technology, and Retail organizations to deliver consumer-centric initiatives.
Experience leading cross-functional projects and influence senior stakeholders.
Experience translating complex data into business strategy.
Highly organized with experience with project management.
Experience with business planning and forecasting
Experience managing an agency.
#LI-MS1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
