In this role, you will
Manage team performance
Deliver results across team KPIs and org level OKRs
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts
Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
Lead from the front with a willingness to get hands dirty
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high performing team
Minimum requirements for the role
4+ years of experience managing as services team, including experience supporting complex, multi-stakeholder enterprise deployments
Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred.
This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
Experience with a customer success CRM such as Gainsight and/or PSA tool
Solutions-oriented with strong problem solving skills
Comfort in a fast-paced, change-heavy environment
Strong bias for action, the ability to think big, with insistence on high standards
Project/program management experience (PMP or similar) a plus
Bachelor’s degree from a 4-year institution
The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$109,480—$165,600 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
