Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
Johnsonville Location: Holton As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability.
As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership.
Position Overview
The IT Technical Services Engineer provides responsive technical support for office, manufacturing, and site-based technology. This role requires strong troubleshooting, communication, documentation, and customer service skills, along with the ability to work independently while collaborating with the broader Technical Services team.
Responsibilities
Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments.
Support manufacturing-floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware-related processes, and shop-floor peripherals.
Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation.
Deploy, configure, troubleshoot, and lifecycle-manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease-return processes.
Perform first-level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed.
Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation.
Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality.
Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers.
Show the full description
Education
Associate’s degree in Information Systems or Computer Science preferred.
Experience
Minimum of one year of professional information systems experience required, preferably in a technical support role.
Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, computer hardware, and software applications.
Working knowledge of networking, wireless, Ethernet, VPN support, manufacturing label printing, and diagnostic utilities.
Ability to analyze technical issues, troubleshoot effectively, and support systems used in office and manufacturing environments.
Skills
Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to present technical ideas in user-friendly language
Strong documentation, communication, time management, and organization skills
Other Requirements
Willingness to work hours outside of normal shift as needed
Ability to travel, Domestic and International
Willingness to work in a food manufacturing environment
On-call rotation with other team members
Benefits and Compensation
Members have potential for a monthly bonus and 401k with a company match. Members also have access to terrific benefits including affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance. Johnsonville also offers competitive paid time off, including paid parental time off! Exact compensation may vary based on skills, experience, and location.
Applicants must be eligible to work in the country where this job is located, without requiring sponsorship now or in the future.
About our Company
Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage. Today, we are 4,000+ Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself!
Johnsonville is an equal opportunity employer, including Vet/Disability.
We embrace the principles of Equal Opportunity Employment and do not discriminate on the basis of any protected characteristic, including protected veteran and disability status.
Join Our Community
The Johnsonville Way
Our culture, called the Johnsonville Way, guides the way we behave, operate and treat one another. We truly believe that here at Johnsonville, we have a moral responsibility to create and maintain an environment that requires each Member to fully develop their God-given talents and help others to do the same. We achieve this by living the Johnsonville Way.
Our owner is famous for saying that, "Other companies use their people to build a business, but at Johnsonville, we use the business to build our people." We are proud to offer endless opportunities for continued learning and growth here at Johnsonville.
Nearest Major Market: Topeka
Apply now »
Find similar careers
View All Careers,
Science & Technology,
Johnsonville_View All Careers,
Johnsonville_Holton, Kansas,
Holton, Kansas
Johnsonville Website
View All Positions
Privacy Notice
EEO
Cookie Consent Manager
Join Talent Community
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Johnsonville is an equal opportunity employer, including Vet/Disability. We embrace the principles of Equal Opportunity Employment and do not discriminate on the basis of any protected characteristic, including protected veteran and disability status.
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies
Provider
Description
Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies
Provider
Description
Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Cookie Policy
Privacy Policy
Terms and Conditions
Consent to cookies from provider YouTube
Google Drive
If a user selects to upload any documents via a Google Drive account, Google Drive will use a third-party cookie on the Career Site. Google Drive policies are governed by a wholly separate privacy policy and questions related to Google Drive’s policies should be directed to that entity. By using Google Drive to provide information to this career site, you are consenting to the third-party cookie on the Career Site.
Consent to cookies from provider GoogleDrive
Google Maps
The Career Site provides geographical information for job applications. You can deny the use of this permission by declining the browser prompt to access your location information. By declining consent to the Google Maps cookie, certain features such as job distance, will be unavailable.
Consent to cookies from provider GoogleMaps
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Consent to all Advertising Cookies
Show More Details
Advertising Cookies
Provider
Description
Enabled
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Cookie Policy
Cookie Table
Privacy Policy
Terms and Conditions
Consent to cookies from provider LinkedIn
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
