・分析、調査、問題解決の能力と経験（ログの分析やデバッグを含む）
・問題の優先順位付けと効果的なエスカレーションの経験
・インターネットテクノロジーの理解：ファイアウォール、ウェブサーバー、プロキシサーバーなど
・データベースの概念とデータ管理（RDBMS）および SQL の知識
・HTMLおよびCSSの解読、実装の経験
・スクリプト言語 (例 JavaScriptやjQueryなど) の開発経験
推奨要件
・Salesforce CRMおよびそのテクノロジーの経験
・Amazon Connect（Amazon Web Service）の知識、実装、運用経験
・Web通信の基本知識（HTTPS, SSL/TLS, WebSocket等）とセキュリティトラブルシュート経験
・WebhookやREST APIを用いたトラブルシューティング経験
・非同期通信アーキテクチャに関する基本知識、APIイベントログの時系列分析経験
・XMLの知識、サーバー間Webサービス（SOAP）の使用経験
・システム連携技術の知識：コンピュータテレフォニー統合、データクレンジング／重複除外、データ複製、Salesforceオブジェクト間のトランザクションデータ
・クラウドベースソリューションの経験（Amazon AWS、Microsoft Azure等）
・オブジェクト指向設計とコアプログラミング概念の知識・経験（C, C++, Javaなど）
・マルチテナント、グリッド、パラレル、または分散コンピューティングアーキテクチャーの知識
・機械学習、生成 AI などの知識
・Certified Salesforce Administrator
・Certified Application Builder
・Certified Salesforce Service cloud consultant
・Salesforce Certified AI Associate
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
