Your projects could include agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You’ll write, test, review and deploy code, with opportunities to own improvements from identifying the problem to measuring the result.
As you demonstrate strong engineering skills and measurable impact, you’ll have opportunities to graduate into core product engineering teams, based on your readiness and business needs. It’s a chance to learn through practical ownership, deliver meaningful improvements and build a foundation for your software engineering career.
What you’ll do
Investigate and resolve support cases, production defects, access issues and integration failures.
Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with appropriate safeguards.
Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
Write, test, review and deploy maintainable software using established engineering practices.
Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.
What you’ll bring
Foundational programming skills in at least one language, such as Python, Java, JavaScript, TypeScript or Go.
An understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
An ability to investigate problems using logs, error messages and system behavior.
Curiosity about automation, AI-assisted development and reliable production systems.
Clear communication, a collaborative approach and a willingness to ask questions and learn from feedback.
A degree in computer science, engineering or a related field, or equivalent practical experience.
We welcome evidence of your skills from internships, coursework, personal projects, open-source contributions or professional experience. The scope and independence expected will reflect the level of the role.
Helpful experience
Building scripts, internal tools or workflow automation.
Salesforce platform working knowledge preferably with Salesforce admin certification & APEX hands on experience - or desire to obtain certification.
Working with cloud platforms, databases, CI/CD pipelines or monitoring tools.
Developing or integrating AI agents, large language models or knowledge retrieval systems.
Supporting enterprise applications or investigating production incidents.
Applying secure coding practices, access controls and audit logging.
How you’ll grow
You’ll receive mentoring, code review and practical experience across the software development lifecycle. As you demonstrate engineering capability and measurable impact, you’ll have opportunities to contribute to increasingly complex systems and broader product development, based on your readiness and team needs.
Success means solving today’s problems while building software that reduces tomorrow’s manual work.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
