This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce's Industries Cloud.
What You'll Actually Be Doing
You'll have up to 15 direct reports under your scope of responsibility.
You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants, Architects, and Managers.
You'll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers' needs, ensuring continuous team enablement across modern AI coding environments.
Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture frameworks that drive increased business value.
Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community's overall knowledge base and expertise, championing an AI-First Delivery & Engineering model across your delivery team.
Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI elements securely, and establish a program architectural roadmap.
Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud, guiding teams on the effective use of AI development tools (e.g., Cursor, Claude, GitHub Copilot) to maintain delivery speed and code health.
Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by defining metric frameworks to measure the business value of client AI workloads.
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce.
Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.
You're Our Person If...
10-15 years of experience leading Salesforce technical consulting projects and handling individual contributors.
5+ years of people management experience.
Strong application design skills combined with strong data, integration, and security architecture skills.
Expertise in one or multiples of → Salesforce Industries Cloud (Comms, H&I or FSC OR Revenue), Sales/Service/Experience Cloud, and Vlocity OmniStudio or respective domains, with a foundational familiarity with Agentforce architectures being a plus.
Integration Architecture (Must have)
Platform Security (Must have)
Identity and Access Management / Integration Security
Sharing and Visibility (Must have)
Data Architecture and Management (Must have)
Architectural Design Patterns
Apex Design Patterns (Must Have)
Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).
Proficiency in English.
Even Better If...
Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
OmniStudio Developer/Consultant
Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies, specifically keeping pace with AI-assisted delivery trends and data compliance practices.
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
A great listener with the ability to communicate with people in diverse roles.
Proven ability to analyze, design, and optimize business processes via technology and integration.
Resourceful and innovative thinker who can work through and solve problems.
Adept at navigating/mediating conflict and fostering healthy dialogue.
Strong interpersonal skills - nurture effective working relationships with others.
Exceptional analytical skills - experience overseeing and managing business metrics, productivity, AI evaluation metrics, and outcomes.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
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