Define project scope, requirements, timelines, risks, and success metrics while managing project execution
Coordinate testing, user acceptance testing, deployment activities, and post-launch support
Analyze operational workflows and identify opportunities for automation, visibility, and efficiency improvements
Develop and leverage dashboards, KPIs, scorecards, and reporting tools to support operational decision-making
Investigate application and business system issues, determine root causes, and drive resolution efforts
Manage vendor relationships, escalations, enhancement requests, and stakeholder communications
Support training, documentation, change management, and user adoption initiatives
Mentor application support team members and lead cross-functional project teams
Drive continuous improvement efforts that enhance service, productivity, operational performance, and customer outcomes
At a minimum, you'll need
Bachelor's degree in Business, Supply Chain, Information Technology, Engineering, or a related field, or equivalent related work experience
Experience supporting business applications, operational technology platforms, or logistics systems
Experience leading system implementations, technology projects, or process improvement initiatives
Strong analytical, project management, and problem-solving skills
Experience managing cross-functional stakeholder relationships and driving business outcomes
Proficiency with Microsoft Office applications and reporting tools
It'd be great if you also have
Experience with Transportation Management Systems (TMS), fleet management applications, or logistics technology platforms
Experience with TMW Operations, Samsara, Trimble FleetHub, TMT Fleet Maintenance, or similar operational systems
Experience with data analytics, reporting solutions, application support, or business systems management
Experience supporting dedicated transportation, truckload, LTL, intermodal, drayage, fleet maintenance, warehouse management, or yard management operations
Knowledge of API integrations, system interfaces, and application connectivity concepts
Experience leading change management and user adoption initiatives
PMP, Lean Six Sigma, Agile, or related professional certification
Experience leveraging emerging technologies, automation tools, or artificial intelligence solutions to improve business processes
Demonstrated ability to influence cross-functional teams and drive strategic technology initiatives
Does this sound like you? Check out what else RXO has to offer.
Why Join Us
Our Benefits
Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.