Verify that carrier partners arrive with qualified teams, appropriate vehicles, required tools and equipment, and current service credentials.
Conduct field observations, ride-behinds, installation-quality reviews, and service documentation checks.
Respond to installation failures, customer escalations, retrips, claims, and property-damage concerns; document findings and support corrective action.
Review carrier scorecards and daily performance results, recognize positive execution, and follow up on service gaps with carrier partners.
Support route productivity, installation-related cost control, accurate service reporting, and achievement of market performance goals.
Audit & Compliance
Audit installation photos, proof of completion, exception notes, customer documentation, and carrier qualification records for accuracy and compliance.
Verify that gas, electrical, plumbing, ventilation, and built-in appliance services are performed only by appropriately qualified personnel and where permitted by law.
Track audit findings, communicate deficiencies, and partner with the Appliance Installation Operations Manager, carrier owners, and internal compliance teams to complete corrective actions.
Cross-Functional Collaboration
Partner with client and store leaders, warehouse, dispatch, customer service, claims, safety, compliance, and recruiting teams to resolve daily operational issues.
Communicate route status, capacity risks, service failures, audit findings, and recovery needs to carrier partners and operational leadership.
Support service-recovery and continuous-improvement initiatives that strengthen installation quality and the customer experience.
At a Minimum, You'll Need
Three years of experience in logistics, transportation, last-mile delivery, appliance installation, home services, or a related operation.
It'd Be Great If You Also Have
Associate's or bachelor's degree in business, logistics, supply chain, operations management, or a related field.
Experience supporting third-party appliance delivery and installation operations.
Knowledge of appliance-installation requirements, safety practices, claims prevention, and customer-property protection.
Experience coordinating routes, monitoring field execution, and addressing service exceptions.
Availability to work a flexible schedule and travel within the assigned market as operationally required.
Experience with Microsoft Office, operational reporting, performance metrics, and root-cause analysis.
Strong communication, leadership, analytical, organizational, and problem-solving skills.
Bilingual English and Spanish communication skills.
Does this sound like you? Check out what else RXO has to offer.
Why Join Us
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
