Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams.
Gain experience documenting customer interactions accurately and following established support procedures.
Learn how RSI’s systems and tools help the team provide timely and consistent support.
Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development.
Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team.
What You'll Bring
We’re seeking empathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success. You may be a great fit if you:
Have strong written and verbal communication skills
Enjoy helping others and finding solutions to problems
Can remain patient, professional, and composed when handling customer concerns
Are organized and attentive to detail
Are interested in learning how technology supports exceptional customer experiences
Can commit to 20–30 hours per week in a hybrid setting
Are proactive, dependable, and collaborative
Are comfortable working independently, receiving feedback, and asking questions
No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn!
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Pay Range
$16—$16 USD
What Makes Us Great
Comprehensive compensation
Work-life balance initiatives
Autonomy – we embrace personal freedom and responsibility
Creativity – we are open to new ideas of how we can be better
Growth – we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.
- Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
- E-Verify Participation Notice (English/Spanish)
- Right to Work Notice (English/Spanish)
