Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
Phone Etiquette: Warm, professional tone with the poise and empathy required to de-escalate challenging conversations gracefully.
Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
Preferred Qualifications
Prior experience in a high-volume call center, customer service, or administrative environment.
Proficiency with Microsoft Office 365.
Bilingual capability in Spanish and English is a strong plus.
Compensation and Benefits
Competitive Pay: Earn up to $21/hr with our Perfect Attendance Bonus (defined as arriving n time for shifts, returning punctually from breaks, and completing full assigned shifts). Base pay without the attendance bonus is $19/hr.
Comprehensive Benefits Package (waiting period may apply)
Employee Stock Ownership Plan (ESOP)
401(k) with company matching
Full Medical, Dental, and Vision coverage
2 weeks paid vacation in you first year
Company-paid Life Insurance
Legal assistance program
Schedule Options
Multiple shifts schedules are available, including traditional Monday-Friday options as well as schedules including one weekend day.
Ready to take the next step toward a stable, supportive, and deeply rewarding workplace culture? We would love to review your application! Apply directly through this job posting with your updated resume and information. Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.
Ruby is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
