Responsibilities
Maintenance of EMS relationships and data, conducting consultations with client servers, and reviewing proposed edits to the EMS
Support independence and conflicts of interest search procedures
Monitoring workload and ensuring assignments are timely actioned
Stakeholder and team member support, guidance and communication
Identifying opportunities for and proposing process improvements
Qualifications
2+ years’ experience in support or customer service role or function.
Awareness of interrelated policies, processes, and personnel.
Communicating information clearly and concisely, in writing to diverse audiences across the firm and to outside professional contacts.
Ability to maintain confidentiality and discretion.
Demonstrating expert conflict resolution skills.
Proficient use of Microsoft Office products including familiarity with SharePoint as a document repository.
Ability to identify and recommend process improvement and efficiency.
Providing status reporting and frequent check-ins with management.
Working with teams internationally.
Able to adapt quickly to changes in process.
Facilitating technically complex discussions with stakeholders.
Proactively requesting and providing feedback.
Timely engaging key stakeholders regarding important decisions, as appropriate.
Preferred Qualifications
Bachelor’s degree in accounting (preferred), other business degree or equivalent experience.
Ability to develop and maintain applicable professional and internal contacts, resources and networks.
1+ years’ experience with enterprise workflow or data management systems.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
