Communicate to other departments to execute job duties for completion of orders
Complete entry and confirm details to customer
Navigate and utilize customer portals including, but no limited to, purchase order retrieval, approval, and status updates
Monitor project schedules to secure customer dates are met
Track shipments upon customer request
Begin investigation into any delayed or missing shipments
Create orders for defective or missing items
Analyze Royston installation reports for completion of project
Coordinate Return Goods Authorizations
Assist customer and Accounting with invoicing issues by providing required order documents to determine discrepancies
Create required credit requests for any frontend discrepancy issues
Work with Logistics for freight quotes
Miscellaneous customer support Items
Maintain Customer Data Profile Sheets
Maintain customer price lists with established pricing
Minimum Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficiency in Microsoft Word and Excel
Customer support experience
Logical thinking ability
Telephone/communication skills
Ability to perform duties with limited supervision
Ability to multi-task in a fast paced environment
Ability and desire to work in a team environment
Previous experience with SAP Ariba and/or Coupa – Preferred, but not required
Previous AS400 experience a plus
We offer a competitive and comprehensive benefits package, including medical, dental, and vision coverage, HSA and FSA options, and company-provided life and disability insurance. We also support your long-term goals with a 401(k) plan that includes a company match. Plus Paid Time Off (PTO) including 10 paid holidays annually.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
