The Associate Analyst supports day-to-day LMS operations, troubleshoots user issues, performs system testing, maintains learning content and system configurations, and helps drive continuous improvement of the learner experience. This position also participates in system enhancements, upgrades, learning technology implementations, and learning program launches.
Because this role supports the testing and validation of training content and learning experiences, candidates must reside within commuting distance of a designated company office or testing location and be able to participate in periodic in-person lab and operational testing activities.
The base salary range for this role is $67,800 – $101,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location
ESSENTIAL FUNCTIONS
- Learning Systems Administration
- Administer and support the Learning Management System (LMS) and related learning technologies.
- Configure and maintain learning assignments, curricula, certifications, learning paths, and course catalogs.
- Monitor LMS operations to ensure training content, learner records, and reporting functions operate accurately and efficiently.
- Partner with Learning & Development teams to support training launches, compliance initiatives, and enterprise learning programs.
- Create, maintain, and validate learner and administrator security roles, permissions, and access.
- Learning Technology Support
- Serve as the primary point of contact for LMS-related support requests and inquiries.
- Troubleshoot learner, manager, instructor, and administrator system issues.
- Research and resolve issues related to enrollments, completions, transcripts, reporting, assignments, and system functionality.
- Collaborate with vendors, IT teams, and HRIS partners to resolve complex system issues.
- Identify recurring issues and recommend process, configuration, or training improvements.
- Testing & Quality Assurance
COMPETENCIES
Integrity
Communication
Customer Focus
Interpersonal Savvy
Learning on the Fly
Planning & Organizing
Collaboration
QUALIFICATIONS & SPECIAL SKILLS REQUIRED
- Prior experience administering HR systems preferred
- Demonstrated ability to work independently, review and analyze data to identify and resolve problems
- Excellent customer service skills
- Ability to organize own work and set priorities with minimal supervision
- Ability to interact with all levels of internal and external personnel
- Ability to exercise discretion with highly confidential information
- Attend to detail with accuracy.
- Good communication skills, both verbal and written, with all levels of associates
EDUCATION / CERTIFICATIONS
Bachelor’s degree (HR Management or Computer Sciences preferred)
PHYSICAL REQUIREMENTS
This position may be performed remotely near the office for weekly testing as needed
This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others
Regular attendance also is a requirement of the position
SUPERVISORY RESPONSIBILITIES
N/A
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role $67,800.00 to $101,400.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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