What you will be doing
Expertly managing customer stakeholders, up to and including CEO’s, cultivating the day-to-day customer operational relationship to enable best-in-class customer satisfaction.
Anticipate and mitigate potential risks to customer fleet health through close integration with our Overhaul bases and Planning and Control organisation.
Drive the Experience Excellence transformation theme to enable world-class delivery of Aftermarket Operations services.
Enable a culture of high performance in leading a regional team of Customer Operations managers, officers and airline support team; driving Safety first, people development and engagement.
Act as an industry leader in region, forming a member of the Customer Regional Senior Leadership team and active externally in MRO and Aviation environments.
Position requirements
Min 15 years of experience in customer operations, operations excellence, or transformation roles.
Excellent stakeholder management skills with experience in managing internal/external senior stakeholders to achieve customer satisfaction.
Resilience and balance in high pressure situations.
Strong delivery mindset and a track record of achieving high performance in a challenging and changing environment.
Demonstrated experience of leading and developing diverse teams, and building effective working relationships.
Global outlook and passion to drive change and make a difference in an evolving and growing environment.
Technical, Regulatory and/or MRO operational knowledge is preferred.
Leadership Attributes
Strategic thinker with the ability to translate vision into execution.
High ownership and bias for action (“Own it”).
Strong communication skills with the ability to simplify complexity.
Resilient and adaptable in a fast-evolving environment.
Passion for building high-performing teams and cultures.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category
Service Management
Posting Date
24 Sept 2026; 00:09
