Metric and other data platforms.
Provide actionable insights by identifying trends, patterns, and areas of opportunity to enhance the digital experience and improve KPIs, such as engagement, conversion, retention, and satisfaction.
Develop and maintain dashboards and reports to track key performance metrics, delivering clear, concise insights to stakeholders at all levels.
Cross-Functional Collaboration
Work closely with UX, product, marketing and development teams to ensure data insights are integrated into decision-making processes and digital product strategies.
Support the personalization team with data segmentation and user behavior analysis to drive targeted and tailored digital experiences.
Partner with customer service and support teams to analyze and enhance digital service journeys, focusing on customer satisfaction and efficiency.
Data Governance & Management
Ensure the accuracy and integrity of data collected through tagging and tracking, working closely with developers to implement and maintain analytics setups.
Maintain compliance with data privacy regulations, ensuring analytics practices align with organizational and legal standards.
Proactively troubleshoot data issues, ensuring consistency and reliability across reports and dashboards.
Innovation & Trends
Stay updated on industry trends, tools, and best practices in digital analytics, applying new techniques to enhance data analysis and insights.
Experiment with emerging analytics tools and methodologies, such as predictive analytics, to identify potential opportunities for innovation.
What you bring
Education: Bachelor’s degree in data science, statistics, marketing, or a related field (Master’s degree preferred).
Experience: 3+ years of experience in digital data analytics, with a proven ability to analyze and report on web and mobile app performance.
Technical Skills: Proficiency in analytics tools such as Google Analytics, Adobe Analytics, Dynatrace, Quantum Metric and Firebase. Familiarity with data visualization tools like Tableau, Power BI, or Looker is a plus.
Data Tracking & Implementation: Strong understanding of tracking/tagging implementation using Google Tag Manager, Adobe Launch, or similar platforms.
Programming & Querying Skills: Knowledge of SQL and Python, particularly for data manipulation, querying, and advanced analytics use cases.
Retail & Telecommunications Expertise: Experience in the retail and telecommunications industry is an asset, with an understanding of eCommerce and service journey analytics considered a bonus.
Analytical Thinking: Strong quantitative and analytical skills, with the ability to synthesize data into actionable insights.
Collaboration Skills: Excellent communication and interpersonal skills, with a proven ability to present complex data to non-technical audiences.
Project Management: Experience managing multiple projects and deadlines in a fast-paced environment.
AI & Predictive Analytics: Familiarity with AI-driven tools and predictive analytics is an advantage.
- What’s in it for you?
- We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities
Self-driven career development programs
Rogers First: priority in applying to internal roles of interest
Wellness Programs
Employee & family assistance program
Virtual Healthcare
Cognitive Behavioural Therapy (CBT)
Low or no-cost fitness membership
Our commitment to the environment and diversity
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
- Schedule: Full time
- Shift: Day
- Length of Contract: Not Applicable (Regular Position)
- Work Location: 1 Mount Pleasant (083), Toronto, ON
- Travel Requirements: Up to 10%
- Background Check(s) Required: Canadian Criminal Record Check
- Posting Category/Function: Digital & eCommerce
- Requisition ID: 344313
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Corporate
