The Opportunity
Act as the primary operational liaison between US Commercial Leadership and Supply Chain Operations to align order execution capabilities with commercial expectations.
Lead end-of-month, end-of-quarter, and end-of-year financial tracking, providing operational visibility into order cut-offs, revenue risks, and delivery schedules.
Collaborate with the commercial team to partner with key customers on volume level-loading strategies using contracts, scheduling agreements, and baseline delivery smoothing.
Proactively manage all direct delivery change requests early in the order lifecycle to minimize downstream warehouse and shipping disruptions.
Lead the operational execution of customer allocation plans during material bottlenecks or stockouts.
Smooth out large, unexpected single-line delivery spikes to protect warehouse capacity and operational workflow.
Partner with Demand Planning and Inventory Control to provide early warnings and transparent order allocations to sales teams.
Execute and monitor high-priority US direct customer orders in SAP SD, ensuring accuracy in pricing, material availability, and delivery schedules.
Troubleshoot complex order flow exceptions and serve as the senior point of escalation for operational roadblocks.
Continuously audit and optimize US-specific order master data to drive first-time-right execution.
Partner with planning, inventory control, shipping, and commercial operations to resolve order issues and ensure smooth order-to-delivery execution.
Collaborate with other Order Execution Analysts to investigate escalated or complex order-related issues.
Communicate proactively with internal and external stakeholders regarding order status, changes, and compliance risks.
Identify and support process improvement opportunities in order processing and order-to-cash workflows.
Support local and global projects related to supply chain order execution and system optimization.
Who you are
Required
Bachelor’s degree in Supply Chain, Business, Operations, or a related field.
4+ years of B2B experience in supply chain, order management, or logistics execution.
Advanced proficiency in SAP SD (Order Management) and strong data analysis skills (Excel, Google Sheets).
Demonstrated experience acting as a functional lead, coordinator, or liaison between sales/commercial and operations teams.
Strong skills in Microsoft Office (Excel, PowerPoint, Word) and Google Suite.
Preferred
Experience supporting high-volume transactional order flows in a regulated industry (life sciences, medical devices, in-vitro diagnostics preferred).
Excellent professional communication skills (written and verbal) and ability to work across cultures.
Strong attention to detail and technical accuracy when handling transactional changes.
Strong financial acumen regarding order-to-cash cycles and period-end close tracking.
Relocation benefits are not available for this posting
The expected salary range for this position based on the primary location of Indiana is $77,400 - $143,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
