The ideal candidate is a detail-oriented, proactive, service-minded with strong communication skills and ability to collaborate effectively across functions.
You will be responsible for
Perform digital product installation, commissioning, and troubleshooting for all Roche Diagnostics digital Products.
Respond promptly and effectively to all service calls from customers.
Conduct preventive maintenance according to the established schedule to ensure instrument & digital product reliability.
Manage and resolve other issues related to digital solution after-sales service to maintain high levels of customer support.
Who you are
Experience and Competencies
Strong in analytical and troubleshooting skills.
Able to drive and travel in upcountry areas and be flexible to work outside of normal working hours.
Independent, a team player, flexible, and solution-driven with an agile mindset.
Good command of spoken and written English.
Good communication skills.
Demonstrates a desire to influence your own development and pursue interests across functions.
Industry Experience
Bachelors or Masters in IT or related fields.
Minimum of 1 year of work experience as a IT Specialist in the healthcare business is preferred.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
