Key Responsibilities
Operational Flow & Capacity Steering: Dynamically balance daily workload distribution across the team, ensure compliance with standard procedures, monitor system health, and meet operational targets for service levels and accuracy.
Complex Escalation Handling: Act as the primary escalation point for complex process exceptions, connecting cross-functional dependencies to address root causes and maintain seamless service continuity.
Operational Guidance & Mentoring: Guide team members through leadership by establishing daily priorities, fostering shared accountability, and providing on-the-job technical guidance to strengthen team capabilities.
Stakeholder & Network Collaboration: Contribute to transversal improvement initiatives with main stakeholders, and represent the local team in EMEA-LATAM regional networks and global team to share practices and support common standards.
Operational Agility & Service Continuity: Maintain strong engagement with daily operations, stepping in with hands-on support during exceptional volume peaks or critical continuity events to ensure commitments to customers are met.
Strategic Projects & System Readiness: Partner with strategic focus area owners to pilot new operational tools, protect designated project time for team contributors and support process readiness for future system rollouts.
Who You Are
Experience & Background: University degree in Logistics, Supply Chain, Engineering, Business Administration, Economics (or equivalent proven senior-level track record) with 5+ years of coordination experience in Supply Chain, Customer Operations, or Logistics, including demonstrated exposure to project leadership and workflow steering.
Systems & Analytical Skills: Solid operational experience with enterprise resource planning systems (SAP) and customer relationship platforms, combined with good data literacy to support capacity management and performance tracking.
Languages: Full professional working proficiency in both Italian and English (written and spoken).
Core Strengths: Proven ability to lead by influence, exceptional cognitive agility to navigate and solve complex supply chain dependencies under pressure and a clear, collaborative communication style.
Compensation & Benefits
The expected salary range for this position, based on the primary location of Monza is 40,576.67 - 75,343.33 EUR. Roche Italy offers a 14-month period salary. Final compensation will be determined by a number of factors, including your skills, experience and qualifications. Details of the full compensation package will be provided by your Talent Acquisition Partner.
La fascia salariale prevista per questa posizione, basata nella sede principale di Monza, è 40.576,67 - 75.343,33 EUR. Roche Italia offre una retribuzione su 14 mensilità. La retribuzione finale sarà determinata da una serie di fattori, tra cui le competenze, l'esperienza e le qualifiche. I dettagli dell'offerta economica verranno condivisi dal Talent Acquisition Partner.
Learn more about how we reward our employees at Roche.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
