Roche
From Roche's careers page
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
This position will be based in Chennai
Application Specialists provides after-sales support to customers on Roche Diagnostics Product Portfolio. The application support provided on the phone, by email or during site visit is in the form of troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (set-up, optimization, workflow, correlation, etc). The Application Specialist suggests solutions upon consulting with the internal teams and supports other Roche colleagues with in depth product expertise. This position also complies with Roche procedures as well as documentation requirements.
Provide support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally).
Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries.
Install & configure instruments and related reagents. Set-up/optimise assays.
Perform customer training.
Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.
Maintain and develop customer facing documentation for support and training.
Attend training on appointed Roche instrumentation and / or Roche applications.
Perform or assist with software upgrades of customer instrument base.
Install applications on Roche platforms according to Roche guidelines / procedures;
Participate in regional and national conference calls by updating the technical team on issues.
Run correlation studies and validations in coordination with the customer if/as required;
Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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